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Course 2 - Creating A Culture Of Team Respect
8 Lessons-
StartWhy Do You Want To Change Your Team Culture
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StartWhat Behavior Will You See In The New Culture
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StartIt Is The Way They Talk To Each Other
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StartShowing A Genuine Interest In The Other Person
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StartAssuming Your Colleagues Best Motives
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StartListening To Each Other And Solving Problems Together
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StartUsing This Method
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StartSummary
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Course 3. Creating A Culture Of Team Safety
8 Lessons-
StartWhy Do You Want To Change Your Team Culture
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StartInfluencing Your Team To Always Perform Safety Checks
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StartInfluencing Your Team To Make Safety The Priority
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StartInfluencing Your Team To Intervene On Each Other
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StartIdentifying More Behaviors And Ways To Influence Them
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StartYour Team Safety Culture Within Your Organization
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StartUsing This Method
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StartSummary
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Course 4. Creating A Continuous Improvement Culture
10 Lessons-
StartWhy Do You Want To Change Your Team Culture
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StartContinuous Improvement - Basic Training For The Team
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StartContinuous Improvement - Learning the Lingo
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StartPractice And Communicating The Process Of Continuous Improvement
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StartSmall Teams Taking Small Steps
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StartInvolving Everyone
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StartCultural And Attitudinal Blockers To Continuous Improvement
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StartVisual Management Of Improvement
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StartUsing This Method
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StartSummary
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Course 4 - Resources
5 Lessons -
Course 5. Creating A Culture Of Customer Care
7 Lessons-
StartWhy Do You Want To Change Your Team Culture
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StartInfluencing Your Team To Welcome Customers
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StartInfluencing Your Team To Become More Customer Focused
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StartInfluencing Your Team To Go Above And Beyond
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StartInfluencing Your Team To Follow Up With Your Customer
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StartUsing This Method
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StartSummary
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Beginners Guide For The New Team Leader
This course covers the basics of managing team culture and is designed for brand new Team Leaders who need to grasp the core fundamentals of managing
Course Summary
Management Level: Suitable For New Team Leaders with a small team of up to 10 people.
Course Length: 5+ Hours
Course Contents:
Module 1: The New Manager
Module 2: Create A Culture Of Team Respect
Module 3: Create A Culture Of Team Safety
Module 4: Create A Culture Of Continuous Improvement
Module 5: Create A Customer Care Culture
Course Curriculum
Stephen Matther
